Courthouse Technologies is always trying to provide jury offices with useful information about how to make their jury operation better. One area that I discuss a lot when speaking to jury staff, is how they pay jurors or how they would LIKE to pay their jurors. Most jury staff want to pay jurors as quickly as possible without driving up the cost or inconvenience to the court. More importantly, they want to do this while still maintaining the court’s business policies and audit trails. Most see this as a conundrum.
A couple of weeks ago I was walking by our support desk and noticed that JP Sim, one of our Support Team members, was in the middle of a meeting. As I listened in, I noticed that this was not a normal support call but was something entirely different. He was going over Courthouse JMS’s payment process in detail. It was almost like a training seminar. After the call had ended, I asked him what he was up to. He said that he was showing clients specifics on the payment process through a “Function Lab” and that he was planning to do more in the future as part of CHT’s continuing education.
It’s tough trying to manage juries these days. Getting people to show up for jury service is the single-hardest task to accomplish because, although jury service is mandatory, many people cannot be bothered to engage in their civic duty to help administer justice. In many peoples’ eyes, it is not worth their time or effort to be a part of something that is cumbersome and time-consuming with little-to-no return. Jury pay is typically low compared to minimum wage and if your employer does not reimburse you, it becomes a financial issue.
The climax of the weeks and months of implementation and preparation of your new jury management system comes down to one day, the system "go-live" day. That's the day you first have jurors actually in the courthouse to attend with your new system. And it's, by far, the most stressful day you'll have in your whole implementation. You'll wish for luck to be on your side on this day. But as Louis Pasteur once said, "Chance favors the prepared mind". The secret to a successful go-live comes down to preparation. Making sure everyone and everything is ready for the first day is essential.