Why a court would purchase software from a small, boutique software vendor rather than from a more conventional, larger corporation? Its an interesting question. It implies that it is riskier to do business with a smaller firm. We know this because big corporations tout their size, the number of employees and resources they have at their disposal as one of their main selling points. At face value, a bigger company feels like a safer pick. However, I believe that picking a vendor because of its size is misleading. Here are 5 reasons why you should think twice before going with a big corporation.
We are pleased to announce that Genafer Brewer has joined the Courthouse Technologies team as a Product Specialist, effective January 18, 2018. Gena joins CHT with extensive knowledge and experience in jury operations. For the last decade, she held the position of Supervisor of Records and the Jury Office for the Macomb County Circuit Court in Mt. Clemens, Michigan.
Watch as the CHT Support Manager, JP Sim, describes how using the JMS's scheduling function allows other areas of the JMS to be automated and provides staff and jurors with all most important information about their service when they need it!
At times, dealing with customer support can be like a tennis match, a lot of back-and-forth. As Support Manager at Courthouse Technologies, I have come to recognize a few things that you can do when submitting a support case that can help accelerate the process of solving your problem. Whether you’re seeking support from Courthouse Technologies, or another software vendor, here is a list of the top four: