A big part of my job is showing others how technology can be used for the greater good. Technology is a Tool and how that tool is used is the difference between success and failure. If you view technology as an annoyance and something to be avoided, how you use the tools you have will be a hindrance to your success. Learning the best way to apply the newest tools is the key to building efficiency and convenience in your jury operation. Here are 5 tips on how to make incorporating new technology in your court work for you.
Recently, I was browsing the Internet, trying to keep current, reading technology-based articles, when I came across a catch phrase that I thought really sums up the jury process.
You’re considering a replacement for your worn-out jury management system. You’ve identified the off-the-shelf solutions, seen the demos, and you’ve decided on a shortlist of vendors. Now for more hard work - reference checking. Here are 7 reference-checking tips straight from the horse’s mouth:
Watch as the CHT Support Manager, JP Sim, describes how using the JMS's scheduling function allows other areas of the JMS to be automated and provides staff and jurors with all most important information about their service when they need it!
This month, we have Product Specialist, John Arntsen, discussing a under-used function of Courthouse JMS - the Supplemental Questionnaire. He discusses how it is used in connection with the login questtionnaire to provide jurors and staff with more felxibility regarding their civic duty.
When signing up for Courthouse SummonsDirect, our summons printing, mailing, and address verification service, part of getting it up and running is setting up a postal permit account with the USPS.
At times, dealing with customer support can be like a tennis match, a lot of back-and-forth. As Support Manager at Courthouse Technologies, I have come to recognize a few things that you can do when submitting a support case that can help accelerate the process of solving your problem. Whether you’re seeking support from Courthouse Technologies, or another software vendor, here is a list of the top four:
A couple of weeks ago I was walking by our support desk and noticed that JP Sim, one of our Support Team members, was in the middle of a meeting. As I listened in, I noticed that this was not a normal support call but was something entirely different. He was going over Courthouse JMS’s payment process in detail. It was almost like a training seminar. After the call had ended, I asked him what he was up to. He said that he was showing clients specifics on the payment process through a “Function Lab” and that he was planning to do more in the future as part of CHT’s continuing education.